10 Filtered Reviews for European Auto Repair
William T. Walnut Creek, CA
I have been taking my Mercedes 300E to this shop for many years, and this week it went there again for the repair of a number of items - since the trusty vehicle is getting on in its age. Carlos and his crew not only repaired the things on my list, they examined the entire car and asked me about other items that needed attention - while informing me some repairs were not critical and could wait. They even adjusted a door hinge that was causing a pesky noise as the brakes were applied. Now, the car drives like the day it came out of the showroom, thanks to it having experts to maintain it. It gives me peace of mind to have this facility as the caretakers for my car, and I highly recommend it to others with fine European cars.
I have no idea
why yelp dropped my review on this fine
company, because it has been shown since
12/20/2008. Here it is again, and the firm
has become even better in the meantime.
12/20/08 - I've been taking my Mercedes 300E
here for years, and recommending the place
to lots of others with nothing but thanks
from them, too.
This is a place I trust. Their prices are
fair and below a dealership.
Of course, everyone should check out their
auto mechanic on their own, but this is a
place any owner of a European car should
have in his or her Rolodex.
1 Previous Review:
-
12/20/2008
I've been taking my Mercedes 300E here for years, and recommending the place to lots of others with nothing but thanks from them, too.
This is a place I trust. Their prices are fair and below a dealership.
Of course, everyone should check out their auto mechanic on their own, but this is a place any owner of a European car should have in his or her Rolodex.
Jenifer K. H. - Antioch, CA - 11/22/10
European Auto
Repair has been
taking good care
of my car for
about two years
now, and I will
not take my car
anywhere else
for anything.
Carlos is a
very honest and
good person,
he's awesome.
Keep up the
good work guys.
Our car is a
230 SLK Mercedes
Benz
JR Cole
Kathie T. - Walnut Creek, CA - 2/8/2010
I have been taking my car to Carlos for many years. I have an older MBZ and thanks to Carlos it is in great shape....just today I was concerned about my brake pedal so I dropped by to see if Carlos could give me an idea of what I might need to do. He immediately came to my rescue, test drove the car and relieved my concerns. Carlos is always extremely courteous and their rates are very fair. I had a nightmare with the MBZ dealers while the car was under warranty. I am so grateful to know that Carlos and team are there.
L.D. - Martinez, CA - 10/12/2009
Carlos and his
team have serviced my cars for over 10
years!
If you depend on your cars....you can depend
on this team! Prices are fair and service
is #1. When my daughters head back to
school ...they drop by the shop and he will
check the car out to make sure they are
safe. We owned cars with over 250,000 miles
on them because he kept them serviced and
repaired, When I purchased my current
Mercedes he helped us make the decision on
the model and year! Carlos and his team are
our mechanics and trusted friends!
Kathleen K. - Mountain View, CA -
10/10/2009
My 2000 Passatt recently "blew up" on a trip home from Oregon. I was able to have it towed to European Auto Repair. This place was recommended to me by a relative. Carlos and Julio were both very professional and consistent and kept me informed of repairs and costs all along the way. Julio spent a great deal of time explaining the repair process to me in a way that I was able to understand. He was more than willing to communicate with the shop where I had been taking my car for nine years and was agreeable to speak with insurance agents. Julio is knowledgeable and obviously takes much pride in his work. Although traveling from Mountain View to Walnut Creek is not convenient, I will take my car there again for its next service. I highly recommend European Auto Repair.
David H. - Antioch, CA - 8/9/2009
Finding a great automotive mechanic is almost impossible to find. Carlos and his crew have actually done some of the most impossible. They have performed beyond expectations and have only provided recommendations for services absolutely needed, not just money-making opportunities. I would strongly recommend Carlos and his crew for their knowledge, talent, and great customer service.
Mike C. - Concord, CA - 7/25/2009
I've recently
taken my 1999 Porsche 996 Cabriolet for a
major service item to European Auto in
Walnut Creek. In the nearly 10 years that I
have owned this car, this is the first time
I have had work done outside of the
dealership. The repair was a complete clutch
replacement which generally would run $1800
-2000 at the dealer. For this job, I decided
to call around to see if there were other
factory qualified repair shops in my area.
After speaking with the very few that I
found, I decided to go with European Auto. I
worked with Julio and found him to be as
knowledgeable, experienced, and factory
qualified as any dealership technician with
the added bonus being that since European
Auto is a smaller volume shop than the
dealership, I received extra attention to
detail and quality of repair. It also
doesn't hurt that the shop rate is about
$50/hr less than the dealership and that
they can be a bit flexible in their pricing
of replacement parts whereas the dealership
can not. (Note - these are the same OEM or
OEM quality parts that the dealership uses
and are sourced from the same suppliers).
The repair work was done on time and within
the price estimate given. Julio would not
release the car from the shop until he was
satisfied that the job was done well and met
"as new" specifications. I am very pleased
with the work that was done. My new clutch
feels great. I plan to bring the car back
to Julio to have my 60k major service done.
Mike Cannon / Pleasant Hill, CA.
Jennifer K. - Lafayette, CA
The shop is
very clean and well run. Julio is very
nice, knowledgeable, and professional. He
went above and beyond the call of duty last
minute on a Saturday to fit me into the
schedule so I could get a car I was thinking
of purchasing evaluated. He was honest with
me about the state of disrepair that my
previous car was in, unlike other mechanics,
and provided me with valuable advice.
After spending some time in the office with
Julio answering phone calls, you may notice
his impressive ability to diagnose car
problems with a list of symptoms from the
caller. You might also notice a plethora of
certificates of training with his name.
Dr. Sally H. - Concord, CA - 7/8/2009
Work is meticulous in a spotless environment . Quote was reasonable as is their hourly rate for specilized mechanics. Every customer raved about how their cars have been cared for over the years and I can see why this place has such a faithful following. As a new customer, Julio made everything easy for me to comprehend, the quote on my BMW was within a few dollars. A relatively big job was done within the day. All parts were in the shop so there were no unwanted delays. I now have a place to service my 5251 that doesn't scare the wits out of me and my bank account. Thanks, Julio!
Luanne J. - Alamo, CA - updated 2/16/10
i have been going to
European Auto Repair
on and off for about 6
years. Since the other
partner left, Edmund,
the intergrity of the
place has gone.
I brought my car
windshied wiper to be
fixed, and it cost me
over $600 for used
motor part, and only a
warranty for 2 months.
i should of brought it
to the mecedes
dealership, michael
stead. i could of
gotten a brand new
motor for $826.00 and
a decent warranty.
The integrity of the
place is terrible.
Don't go there, even
for a oil change. They
rip you off. « show
less
Carlos called me at
4:40pm and gave me two
choices, put in a used
part, or put in a new
part. The cost of a
new part was $1,4000
the used part was over
$600. He then told me
I could pick up the
car at six. He charged
me $420 for labor, for
one hour of work. This
what I am disputing.
The Bureau of
Automotive Repair do
not side with either
party. They are there
to investigate. I put
this repair in dispute
with VISA and they
will not pay this bill
until it is rectified.
DO NOT TAKE YOUR CAR
TO GET REPAIRED HERE.
THEY LIE, AND RIP THE
CONSUMER OFF. THEY
SHOULD SHUT THEIR
DOORS.
1 Previous Review:
1/25/10
i have been going to
European Auto Repair
on and off for about
6 years. Since the
other partner left,
Edmund, the
intergrity of the
place has gone.
I brought my car
windshied wiper to
be fixed, and it
cost me over $600
for used motor part,
and only a warranty
for 2 months. i
should of brought it
to the mecedes
dealership, michael
stead. i could of
gotten a brand new
motor for $826.00
and a decent
warranty.
The integrity of the
place is terrible.
Don't go there, even
for a oil change.
They rip you off.
